Terms of Use

1. Your SafeKeep Account

You are responsible for protecting your credentials and for activity performed through your account. SafeKeep IDs and usernames must not be shared in a way that compromises account security.

2. Account Status & Renewal

Accounts can have an expiry date. An expired account may be suspended until an authorized renewal is completed. Renewal periods, permissions and credit charges depend on the account role and the production service rules.

3. Credits

Credits are service balances used for supported account operations. Only the Super Admin has unlimited credits. Transfers and credit-consuming actions should be recorded in the service history.

4. SafeKeep ID & Security

SafeKeep IDs identify accounts. Users must protect credentials and devices. Blocked IDs may require an authorized unblock process and, where applicable, a credit charge.

5. Responsible Use

The VPN must not be used to facilitate unlawful activity, unauthorized access, fraud, malware distribution, abuse of networks, or interference with systems or services. South African law includes provisions addressing unauthorized access and interference with data and systems.

6. Service Availability

Availability can depend on server health, maintenance, network conditions, upstream providers and other technical factors. No uninterrupted availability should be promised unless the production service contract expressly provides it.

7. Service Changes

SafeKeep may update features, servers, security controls, account rules and documentation. Material changes should be communicated through the official update channel or other appropriate notice.

8. Account Suspension

Accounts may be suspended for expiry, security restrictions, misuse, fraud or other documented service reasons. Suspension reasons should be recorded internally and users should receive appropriate notice where required.

9. Privacy

Personal information is handled according to the final SafeKeep Privacy Policy and applicable data-protection requirements. In South Africa, POPIA provides conditions for lawful processing of personal information.

10. Acceptance

The final production flow should present the current Terms of Use and require acceptance where legally or operationally appropriate.

SafeKeep VPN - Acceptable Use Policy

Effective Date: September 27, 2026   •   Last Updated: September 27, 2026

1. Purpose

This Acceptable Use Policy establishes rules for responsible use of SafeKeep VPN and helps protect users, the SafeKeep network, servers and connected services.

2. Scope

This policy applies to SafeKeep VPN accounts, VPN connections, applications, portal users, administrators, resellers, servers, networks and related services.

3. Acceptable Use

Users may use SafeKeep VPN for lawful activities, privacy and security, ordinary internet access, work, education, communication and other purposes permitted by the applicable Terms of Use.

4. Prohibited Uses

Unauthorized Access

Do not use SafeKeep to gain unauthorized access to accounts, devices, servers, applications, networks or data.

Fraud

Do not use the service for fraud, impersonation, credential theft, deceptive activity or unauthorized financial transactions.

Network Abuse

Do not disrupt, overload, scan, attack or interfere with networks, servers or services without authorization.

Intellectual Property

Do not use SafeKeep to knowingly infringe copyrights, trademarks or other intellectual-property rights.

Illegal Content

Do not use SafeKeep to distribute or facilitate content or activity that is unlawful under applicable law.

5. Account Security and Responsibility

Users are responsible for protecting usernames, passwords, SafeKeep IDs and connected devices. Do not share credentials in a way that compromises account security. Report suspected unauthorized access promptly.

6. Protection of the SafeKeep Network

Users must not attempt to bypass security controls, abuse infrastructure, introduce malicious software, or interfere with SafeKeep services. Administrative access must be used only for authorized duties.

7. Third-Party Services

SafeKeep may depend on hosting, payment, communications, network, DNS and other third-party services. Their own terms and policies may also apply.

8. Reporting Abuse

Suspected abuse, security incidents or unauthorized activity should be reported through the official SafeKeep support channel with enough information for investigation.

9. Enforcement

SafeKeep may investigate documented violations and, where permitted and appropriate, restrict, suspend or terminate access. Actions should be based on the applicable service rules and documented security or abuse findings.

10. Privacy

Information related to security, account administration and abuse reports should be handled according to the SafeKeep Privacy Policy and applicable data-protection requirements.

11. No Circumvention of Legal Obligations

SafeKeep VPN must not be used as a means to circumvent applicable legal obligations, lawful restrictions or authorized security measures.

12. Changes to This Policy

SafeKeep may update this policy as the service, security controls, legal requirements or operational practices change. Material changes should be reflected by an updated revision or effective date.

13. Relationship to Terms of Use

This policy forms part of the SafeKeep service rules and should be read together with the Terms of Use, Privacy Policy and other applicable service documentation.

14. Severability

If a provision of this policy is found unenforceable or invalid, the remaining provisions should continue to the extent permitted by applicable law.

15. Contact

For acceptable-use questions or abuse reports, use the official SafeKeep support channels published in the portal. Contact details should be finalized and maintained by SafeKeep before production publication.

Content Filtering

Adult-content filtering only. Normal internet access remains unaffected.